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Here are some examples where relying on our Reader's experience makes things easy (and causes problems) for us as writers:Example: Using a Computer's MouseIn writing User Do[censored] entation for Graphical User Interface-based computer products (such as the Windows or Mac User interface) Pernell McPhee Jersey , we assume that the the Reader knows how to use a mouse to click on items, drag, etc This saves much background writingExample: Cooking: How to Measure Ingredients; TermsCook books save space by (usually correctly) assuming that a Reader can perform basic cooking operations (such as measuring ingredients), and terms (such as puree or slice)Example: Common AcronymsWe rely on "common" acronyms such as AM and PM to simplify our writing lives However, many Readers use a 24 hour clock, and thus AM and PM are meaningless to themBeware of any acronyms that you assume that your Reader knows It is best to define acronyms in line (perhaps in parentheses) when they are first presented in that part of the User Do[censored] entYou cannot define them only the first time they appear in the User Do[censored] ent This assumes -- incorrectly -- that Users read your User Do[censored] ent from start to finishProblems Writers Cause When Assuming User ExperienceOur assumptions as writers can get us into troubleExample: Unfamiliar WordsHere's a gardening example: Acme's (a fictitious company) Illustrated Guide to Gardening in Canada (1979) makes an incorrect assumption about its Readers:In one of their definitions they use a term, "the axil of a leaf" to define another term "Axil of a leaf" is not listed in the book's index, and there is no glossary in the book Clearly this book assumes that the Reader understands the term "the axil of a leaf" I don't Alan Ball Jersey , and am therefore unhappy with the presentationSolution: Provide a glossary of gardening terms or a reference to a page in the book where the term is definedExample: Assuming Students' ExperienceHere is an example where an (unstated) assumption by a training company rendered one of their courses uselessIn order to do the exercises in a computer programming course, students had to be able to use an editor (a simple word processor) to program the system The only editor available on the course machines was a UNIX editor known as viUnfortunately, the students were not told that they needed to use the vi editor The course presenters assumed that the students knew vi The students did not, and they spent half the course time trying to learn and deal with viThe hidden assumption by the training company resulted in a failed learning experience (the students never needed to use vi again) It wasted two days of the four-day course timeDon't Present Assumptions in a Sneaky WayIf the training company had said that, "We train on UNIX systems," then they leave a way out for themselves when they disappoint students who do not know the vi editor When confronted, the company could respond with, "We told you it was a UNIX system You should know that vi is the editor available on that system"This sneaky statement of the assumption is foolish It will result in a lose-lose situationThe Bottom LineAs writers Will Montgomery Jersey , we to make assumptions about our Reader's experience However, if you make assumptions, then make sure that you tell the Reader what you assume about him/herThink about the assumptions that you make about your Reader Are these assumptions valid (that is, can you really expect your Readers to meet your assumptions)? If there is any doubt in your mind, include information explaining the terms and procedures that you assumeMake sure that when you state assumptions, that you present them in a way that the Reader (student) can understand what the assumption means to them Don't be sneaky about presenting the assumptionsUser Experience Can Cause Trouble for WritersYour Reader's experience can cause confusion Here are some examples:Example: Shampoo/Conditioner ProductOne of my favorite examples is a combined hair shampoo and conditioner product If a User has experience with the separate products, then their experience is to:* Shampoo: Wet thenhair Massage shampoo into the hair, then rinse it out* Conditioner: Wash the hair Massage conditioner into the wet hair Jarvis Jenkins Jersey , leave in the hair for two or three minutes, then rinse it outThe problem arises with the combined product Should the User leave the product in the hair for two or three minutes (as done with the conditioner), or rinse it immediately (as done with the shampoo)?The User Do[censored] ent (product label) for a combined shampoo-conditioner should tell the User how to use the two-in-one product Most such labels do not writing services
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